[AI Experiment and Challenges of H.I.S. Co. in Japan] (2) Robot Barista Café – The Henn na Café
상태바
[AI Experiment and Challenges of H.I.S. Co. in Japan] (2) Robot Barista Café – The Henn na Café
  • 박혜섭 기자
  • 승인 2019.11.18 19:09
  • 댓글 0
이 기사를 공유합니다

©AI타임스
©AI타임스

 

(AI타임스=박혜섭 기자) After the launching of Henn na Hotel, H.I.S. received a lot of attention by opening a robot café (also named the Henn na Café) in February 2018 where next to its’ travel agency branch in Shibuya. Although it seemed to be enjoying popular acclaim at the time of opening, it did not persist after complaints swept away and the customers started to disappear.

In the afternoon of 18th, most tables in the Henn na Café were empty. Despite being a cafe where only robots work, from ordering to manufacturing to serving, ‘Churi’ robot was out of order. Furthermore, cookies and other commodity shelves were off.

Standing in front of the vending machine, the device started working. A large screen showed lists of coffee available. Prices were about relatively inexpensive at about 320 yen each. After purchasing desired drink ticket and placing paper cup, the robot scanned QR code and processed the order.

©AI타임스
©AI타임스

 

The barista robot took paper cup to a coffee machine, pressed the start button, and produced the drink by itself. Total process took about 3-4 minutes to draw a cup of coffee.

Compare to large franchise coffee companies, the taste was not very different but it was not great either. Even after one hour passed, there were not many customers coming into Henn na Café.

Now the number of customers using the ‘Henn na Café’ decreases rapidly. Many people say because the depth of taste falls.

One customer said, “I believe that coffee tastes must be deep and devoted,” and added, “if your business is about human food, don't forget that taste is more important than services by AI robots.”

The inconvenience of robot operation is also contributing to the decrease customer rate.

If paper cup was not placed properly in the cup holder, the robot could not recognize it. Also seniors who are unfamiliar to use ‘Kiosk’ the unmanned paying system, have a hard time ordering.

An official of Henn na Café said, “We understand the current inconvenient problems and will keep working on technical deficiencies.”



댓글삭제
삭제한 댓글은 다시 복구할 수 없습니다.
그래도 삭제하시겠습니까?
댓글 0
댓글쓰기
계정을 선택하시면 로그인·계정인증을 통해
댓글을 남기실 수 있습니다.
주요기사
이슈포토
  • 광주‧전남 신재생에너지산업 도약의 날개 달다
  • 효성, 한전과 '차세대 전력시장' 공략
  • 해줌, 충북 진천에 800kW급 태양광 발전소 준공
  • Gwangju signe des accords d'investissement avec 10 entreprises
  • 이온 (Aeon), 오카도 로봇 자동화 식료품 배송 시스템 구축
  • 충남도, 당진시에 ‘신재생에너지 융복합 혁신벨트’ 조성